NAVICENT Inc. is a global advisory firm offering unbiased advice and assistance on a broad range of business initiatives that create enduring value and bottom-line results for our clients.

Applying creative insight, global expertise and direct, practical experience to each engagement, we have a singular commitment to our clients' success. This commitment has shaped the firm's mission, which is to provide superior support to our clients throughout the entire sourcing lifecycle from strategy development through implementation. Fortune 1000 enterprises rely on NAVICENT and its team of senior professionals for operational strategy and onshore and offshore sourcing advisory services for contact centers, logistics, supply chain, HR, finance & accounting, back-office processing, claims and data entry.

Over the years, NAVICENT has accumulated deep functional expertise and significant experience across a variety of industries. Given our extensive fact base, proven frameworks and experienced staff, we are well positioned to serve our clients with complete objectivity and integrity, to develop realistic, actionable business solutions, and to implement them with high impact and low risk.

NAVICENT is uniquely qualified to support your needs because:

We're independent.

  • We are an objective advisor with no conflicting business interests in the sale of outsourcing services, technology products, or systems development and integration and no agenda other than to best serve our clients.

We have a proven & repeatable process.

  • Our process is proven and adaptable to your unique needs. When using our proven process, your solution is reached more quickly and your results are more successful. We have a toolkit of client-tested templates, tools and methodologies that support our aggressive strategy, efficient design and successful implementation of your sourcing solutions.

We know your processes.

  • Our senior consultants are experts in Business Process Outsourcing (BPO), Reverse Logistics, Supply Chain, Information Technology Outsourcing (ITO), Finance and Accounting (F&A), Human Resources (HR) and bring a commercial best practice viewpoint to our client’s processes and performance.

We understand your business.

  • Our methodology transfers across vertical industry boundaries, but, since we work with such a broad range of businesses and industries, we also have extensive experience and knowledge about your specific industry issues.

We get results.

  • We have proven reference and cases studies, working with our clients in all phases of the programs from opportunity identification through implementation and we work alongside client teams to ensure both full ownership for the work, skills transfer, and successful execution for results.