NAVICENT is not purely an advisor -- we are committed to delivering real results. Once the solution has been designed and a sourcing provider selected, NAVICENT can direct the successful implementation using your own resources or a small staff of NAVICENT consultants.

We have significant experience with managing large and complex outsourcing implementations -- ensuring that targeted savings are captured, quality levels are achieved and requirements are met. NAVICENT consultants spend substantial time on the ground in offshore locations such as India and the Philippines managing the day-to-day details of captive center build-outs and advocating for our clients by working collaboratively with outsourcers throughout the implementation. NAVICENT also works to realign and transition your existing organization around a new delivery model -- this may mean managing ramp-downs of incumbent suppliers, selecting staff for a redesigned onshore escalation function, and defining linkage processes and handoffs that ensure effective lines of communication and responsibility between in-house and outsourced functions.

Key Activities:

  • Implementation planning
  • Program management
  • In-house/outsourced linkage process design
  • Selection and placement of internal staff
  • Managing incumbent supplier ramp-downs
  • Supplier training and instructional design
  • Balanced scorecard and reporting implementation
  • Vendor management program design
  • Benefit tracking and forecasting