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Looking to a leader in sourcing innovation, many F500 technology companies have turned to NAVICENT for customized business process improvement and sourcing solutions. We've completed major engagements with leading high-tech companies and the case studies provided here exemplify just a few of the high-tech clients for whom we have delivered high-value implementations: Case Study: Consumer Electronics ManufacturerNAVICENT managed a global service center consolidation effort for a leading consumer electronics manufacturer delivering a technical support and customer service solution at a 60% reduction in operating costs. Case Study: F100 Network and Communications Equipment ManufacturerOur client's reverse logistics function realized more than a 50% reduction in recycling program processing expenses, saving $3.5 million per year and has transformed the recycling function from a cost center to a net contributor of more than $10 million per year in incremental commodity revenue. Case Study: Fortune 100 Electronics ManufacturerNAVICENT architected and implemented a comprehensive reverse logistics and value recovery program that was built on the principle of running reverse logistics like a P&L-based business. To that end, NAVICENT built an engine that is scalable, efficient, environmentally compliant and consistent world-wide and, as a result, our client's reverse logistics function transformed itself from a cost center in FY05 to a net contributor of $100 million for FY08. Case Study: High-Tech ManufacturingNAVICENT architected and implemented a standalone failure analysis supply chain that decreased end-to-end cycle time, improved customer satisfaction and provided 'below-the-line' benefits like keeping more failed product out of the field. |
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