We address the supply and demand issues that come up with the right organizational model such as captive shared service, build-operate-transfer, and traditional outsourcing. NAVICENT can help you determine the appropriate delivery mechanism for outsourced processes and functions -- structuring the right alliance with an effective outsourcing partner or enhancing an existing enterprise footprint or building a greenfield site in the case of a captive center.

Once the optimal model is defined, NAVICENT supports its clients in structuring the sourcing agreement; defining required services; and setting appropriate service levels, pricing, incentives and penalties that are going to be included in the offshore scope. This service offering also includes RFI, RFP, SOW and contract development support.

NAVICENT ensures that the most qualified onshore and offshore vendors are engaged, analyzed and considered. This includes definition of vendor selection criteria, evaluation of responses and validation that the service provider can deliver services in scope at sustainable, market-based pricing.

Finally, NAVICENT provides a creative deal-structuring approach focused on mutual value creation -- architecting and negotiating deals that align the interests of service providers with its clients and that blueprint the ongoing relationship, anticipating and addressing potential service issues in the contract package.

Key Activities:

  • Supplier analysis and panel development
  • RFP/RFI/ management
  • Due diligence/supplier audits
  • Contract design
  • Service Level Agreement and incentive structure definition
  • Negotiation support and contract management
  • Residual organization design